Career Opportunities

Catering Sales Manager

Job Description

Position title: Catering Sales Manager
Exempt/Non-exempt: Exempt
Division/Department: Sales Department
Reports to (title): Director of Sales & Events
Supervises: None
Date: July 3, 2024

OVERVIEW:
The Catering Sales Manager is responsible for assisting the Sales & Events Department with planning, detailing, and executing a combination of corporate, non-profit, social, and internal events at Duke Mansion. This involves the handling of all the event details and preparation leading up to the event as well as being the onsite contact during event execution. The Catering Sales Manager will work closely with clients to ensure their event is a success and to follow up with the client to get feedback after the event is over. This position involves managing client relations as well as employee and vendor relations to run a smooth operation.

CORE RESPONSIBILITIES:

• Responsible for managing event details including but not limited to setup, menu, timeline etc.
• Create and manage banquet event orders and diagrams through venue operating systems.
• Obtain and manage rooming lists for groups with overnight stays.
• Work collaboratively with service department to ensure the client’s needs are met and communicated accurately and efficiently to all departments through banquet event orders and diagrams.
• Build and strengthen relationships with new and existing clients to enhance guest experiences and cultivate future business.
• Upsell food, beverages, and outside services for group events.
• Work with additional vendors for client needs that are outsourced including parking and rental equipment.
• Responsible for preparing invoices at the conclusion of each event for client and accounting.
• Coding vendor invoices for each event for accounts payable.
• Assist Sales & Events Department in administrative duties.
• Assist Director of Sales & Events with site tours.

ADDITIONAL RESPONSIBILITIES:

• Attend weekly sales meetings, BEO meetings & operations meetings.
• Become knowledgeable about all hotel capabilities and services including front desk, reservations, and rooms.
• Understand and support our brand expectations of customer service.
• Execute exemplary customer service to ensure client satisfaction before, during, and after the event.

SKILLS:

• Working knowledge of Delphi/Salesforce, RoomMaster, Prismm (or similar), and Microsoft Office.
• Excellent time management skills.
• Strong organization and communication skills.
• Comfortable learning and operating audio/visual equipment.

EDUCATION & EXPERIENCE:

• 2- or 4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major.
  OR
• 2 years of experience in sales, event planning, guest services, front desk, or related professional area.

SCHEDULE:

• Based on events calendar and changes weekly.
• Able to work evenings, weekends, and occasional holidays as business demands.